Patient Experience

One Mission. One Team. One You.

Southern California Hospital at Culver City believes that facilitating positive patient experiences is a crucial component of delivering quality healthcare. Patient experience encompasses the range of interactions that patients have with doctors, nurses, and staff at the hospital.

We are committed to ensuring your stay is comfortable, positive, and healing. You have the right to receive respectful care that addresses your individual preferences, needs, and values.

Accessing Support

If you encounter any obstacles to your care, you may request to speak with the nursing supervisor or contact the Patient Experience Officer at (310) 836-7000 ext. 3370. Patient Ambassadors are also available at ext. 1234. Supervisors and ambassadors welcome both complaints and compliments about staff members.

Patient Experience Services

Our Patient Experience team is dedicated to:

• Assisting patients in understanding the healthcare environment
• Serving as liaison between staff, patients, and families
• Assisting with resolving care and communication concerns
• Investigating, resolving, and documenting patient concerns
• Responding to patients promptly
• Making improvement recommendations based on feedback
• Providing resource information to patients
• Delivering positive feedback to complimented staff

Hospital Performance Assessment

Following discharge, some patients receive calls for the HCAHPS survey (Hospital Consumer Assessment of Healthcare Providers and Systems). This survey evaluates communication, discharge planning, environment, and overall experience. Results are reported to CMS and made publicly available to help improve care quality.

Contact Information

Patient Experience Officer: (310) 836-7000 ext. 3370

After-hours / weekends: (310) 836-7000 (ask for the administrator-on-call)